To place an order online, simply navigate to the page for product(s) you are interest in and click the ‘Add to Cart’ button. You will be presented with the option to review your basket or checkout straight away. Enter your details and complete the transaction. You will be notified if the order is successful.
During the working week, orders can be processed and despatched within an hour or two, in that time you are able to cancel an order by visiting the order page (see footer menu) and choosing to cancel the order. Alternatively you can contact customer services via the support page and quote the order number asking for a cancellation. If your order is despatched before your cancellation request is received, you will need to wait for the item to arrive then use the free returns system and send it back, but do not open the item.
You do not need an account to place an order, but without creating an account you can’t access the account page and manage your orders. You do not need an account to return an item.
Orders sent on Standard Free Shipping can be tracked by our customer services team if you raise a ticket with them. Express Shipping items can be tracked via the tracking reference sent you by DPD. If you have any questions about arrival time, please ask our customer services team.
Visit the Returns page and follow the simple instructions to initiate a return. Please be aware that returns can take 7-14 working days to process due to shipping and administration. Returns are free and you will incur no costs processing a return.